How it works
Mid-cycle changes: If you remove users partway through a billing period, you’ll continue to have access for the remainder of the current cycle. The lower user count (and lower charge) starts on your next invoice.
Next invoice: Your next billing statement will reflect the updated team size automatically.
No action needed: You don’t need to request anything — billing updates are applied automatically.
Important notes
No refunds for unused time: We don’t provide refunds or credits for time remaining in the current billing period when you reduce users.
If you cancel: Your subscription stays active until the end of your current billing period, then stops. No further charges are applied after that, and no refunds are issued for remaining time.
Annual plans: Annual subscriptions are not refundable and don’t receive credits for reductions. If you want flexibility to change team size, you can switch to a monthly plan at renewal.
If something doesn’t look right on your next invoice, contact support and we’ll review it with you.