To cancel your subscription, please follow these step-by-step instructions :
Navigate to the settings tab within your account. 2. Find and select "Subscription." 3. Click on "Manage Plan." This action will redirect you to your Stripe payment portal. 4. Once the cancellation is complete, your subscription will remain active until the end of your current billing period. After this period, your account will either be downgraded or deactivated, depending on your subscription type.
4. Within the portal, you'll have the option to either update your plan or cancel it.
If you choose to cancel, follow the prompts to confirm your cancellation.
FAQ
- Can I delete my account?
Once your account is deactivated, it will no longer be active. However, you will still have access to your session history for 30 days from the date of your last generated session.Before canceling your subscription, ensure you export or copy any important notes or data you wish to keep. This proactive step will help you retain essential information before the 30-day access period ends.
After 30 days — or if sessions are manually deleted — your session data will no longer be available. At that point, your account will remain inactive with no access to previously stored information.
If you are on a trial account you do not need to worry about account deletion- you will not be activated after the trial period.
If you encounter any issues during this process or have further questions, please don't hesitate to contact us at [email protected] does not retain your credit card information after the cancellation process is completed.