Refer to the below image of Safari settings page which needs to have permission to PatientrNotes
How do I re-enable access to the microphone in Safari?
If you do not get a prompt to enable your microphone, or you begin using PatientNotees and get an alert at the beginning of a session about enabling your microphone, follow these steps:
Start by clicking the small red microphone icon in the browser address bar
In the pop up that appears, select Always allow on PatientNotes.app3. If you still face issues, open Safari, go to the PatientNotes website, click on the Safari menu, and select Settings for This Website. Locate the microphone permissions and set them to Always allow. Fully quit Safari and reopen it to apply the changes.
If no microphone displays, you may need to adjust your system settings to recognize a microphone. Microphone access issues can occur due to macOS updates resetting permissions or incorrect browser settings. Ensure your microphone is recognized as a trusted input in your system preferences.
My browser has access to the microphone but PatientNotes still can’t hear. What do I do?
You may need to change your system preferences to recognize your device’s internal microphone.
iPad
You can follow these 5 steps:
Tap the settings icon
Find Safari within the menu options along the left side of the screen
Scroll down to "Settings for Websites" and click Microphone
Choose Ask if you want Safari to request access every time you visit a website - or - choose Allow to allow the use of the microphone without permission every time you visit a website
Mac
Click the Apple icon in the upper-left corner and select System Preferences (or System Settings on newer macOS versions).
Select Sound and then go to the Input tab.
Ensure the correct microphone is selected and that the input level is appropriately set.
Close the window when you’re finished.
If you are using additional software or hardware (e.g., a virtual audio cable), ensure it is installed and running so that macOS recognizes it as a trusted microphone input.