Troubleshooting and FAQ
Find easy solutions with our Troubleshooting and FAQ guide.
80 articles
- Recording, transcript or note problem? Start here (troubleshooting hub)
- NZ Clinics: Patient Consent & Disclosure for AI-Assisted Documentation (HIPC 2020 / IPP3A)
- Audio Alert — No Microphone Detected
- How to Transfer Account Ownership
- How to Unsubscribe from PatientNotes Emails
- Can't log in? Troubleshooting sign-in issues
- My notes are stuck processing / spinning
- Can I get a trial extension?
- Is PatientNotes Suitable for Psychologists and Mental Health Clinicians?
- How to Add Extra Audio if Your Session Fails to Generate Notes
- Why do I see duplicate or blank sessions?
- Enabling Two-Factor Authentication (2FA) in Your Profile Settings
- Can I Email Patient Summaries or Action Plans Directly From the Platform?
- How Do I Add DSM Codes to My Notes?
- How Do I Import and Convert My Own Templates?
- How Do I Generate Notes or Letters in Another Language? (e.g. French, Spanish, Arabic)
- My Recording Captured Multiple Sessions — How Can I Generate Notes for Just the First One?
- Why Can’t I Access Letter or Summary Templates?
- How Do I Sign Up for the UK Server?
- How Do I Change the Email Address Linked to My Account?
- How to delete a prompt
- Windows audio cable- compatible systems
- Why Can’t I Access My Sessions After 30 Days?
- Why Can’t I Click the “Add” Button to Create a New Template?
- How Do I Print a Note?
- Optimizing Audio for Sessions
- How to Include Date and Time in Your Prompts
- Organizational Plan
- Issue with Staff Logging In After Receiving Invite
- Why Chrome is the Best Browser for Using PatientNotes
- Can I Use an iPhone to Record During a Call?
- Trial extension
- Why does my Patient Summary template not show in letters
- How to Change 'Patient' to 'Client'
- How to De-identify Client Information in Prompts
- I cannot create a letter or report from my clinical notes.
- How can I improve the quality of my notes?
- Compliance Resources
- Using PatientNotes for Classes
- Can I retrieve a deleted session?
- Safari Microphone Issues Access
- Resolving Gmail Integration Issues
- Understanding Session Expiry and Storage Duration
- Understanding Privacy and Security of PatientNotes
- Transcript Not Generating- audio input quality
- Adding in a consent field to your notes
- Where to Find Transcripts
- Unable to add user to my organization
- Troubleshooting Recording Issues on Patientnotes.app
- Character Limit
- Nookal Content Formatted: A Guide to Copy Options
- Troubleshooting Integration
- How to Rename a Prompt
- External microphones - Chrome/ Android devices
- Mic permissions- Chrome Browser
- System requirements
- Invite - 404 error
- Redrafting Clinical notes
- Prompts missing- blank
- Fixing audio issues in Google Meets
- Remove blank prompts
- Error saving prompt - blank prompts
- Blank or empty clinical notes
- Microphone setup
- Iphone low power-mode
- Add ICD-10 codes
- Server Locations
- How do I setup or change my singnature
- Android app: keep PatientNotes open while recording (important)
- Clinical notes not generated
- Billing, Trial & Subscription FAQ
- Getting the Best Results from the PatientNotes iOS App
- iOS App Issues — New Version Coming & How to Get Early Access
- Account Management — Adding Users, Deleting Your Account & Pricing
- Recording Sessions, Uploading Audio & Practitioner Sign-Off
- Additional Context Feature — Plan Availability & Alternatives
- Language Settings & Multilingual Support
- Why did my session fail? Understanding the 3 failure types
- What does adding a user cost? Org billing explained
- Automatic Language Detection — What's Supported and How to Set Your Language