Sometimes a session may not generate notes — this can happen if the recording was too short, had poor audio quality, or experienced a processing issue. The good news is you don't need to start over. You can add extra audio directly to the existing session and try again.
How to Add Extra Audio to an Existing Session
Open the session from your dashboard
Click Add Recording to attach additional audio to the same session
Record your additional notes or re-record a summary of the consultation
Once the new audio has uploaded, click Generate Transcript from Recording
Your notes should then generate automatically from the combined audio
When to Use This
Your original recording was too short or mostly silence
The audio quality was poor (e.g. background noise, microphone too far away)
The session shows a transcript but no notes were generated
You want to add follow-up observations to an existing session
Tips for a Successful Re-Recording
Speak clearly and at a normal pace
Keep your microphone close and minimise background noise
A recording of at least 10 seconds generally produces better results
You don't need to re-record the full session — dictating a brief summary of the consultation is enough for the AI to generate structured notes
Still Not Working?
If your session still won't generate notes after adding extra audio, please contact our support team and include the session name so we can investigate for you.