Setting up the Nookal integration
To connect PatientNotes to Nookal, go to Settings → Integrations → Nookal and enter your Nookal API key. Make sure all required settings are selected within the Nookal API configuration.
Does the email address matter?
Yes — the email address used in your PatientNotes account must match the email address used in your Nookal account. If these don't match, users will not have access to the Dashboard and the integration may not function correctly.
Adding a team member to the Nookal integration
Each team member needs their own PatientNotes login with an email address that matches their Nookal account. To add a team member:
Go to Settings → Team → Invite member and invite them using the same email address they use for Nookal If they use the same email address in PatientNotes and Nookal they will automatically have access to the integration
If the emails match and you're still experiencing incorrect attribution, please try updating your API key in Settings → Integrations → Nookal and reconnecting. If the issue persists, contact us via the chat widget and we'll log a support ticket to investigate. Additionally, check the integration status in the Settings section under Organisation or Integrations. A green light indicates the integration is active, while a red light or a red exclamation mark signals an issue.
Managing Session Notes
Currently, PatientNotes does not support automated syncing for manually entered notes. If you need to transfer notes from PatientNotes to Nookal, you can do so manually:
Open the session notes in PatientNotes.
Copy the relevant text.
Paste the notes into the corresponding section in Nookal.
While this process is manual, it ensures that your notes are accurately transferred between the two systems.
Still having trouble?
Chat with us via the help widget inside PatientNotes or email [email protected]. Please include your clinic name and the email addresses involved so we can investigate quickly.