You'll see "not enough seats" when every seat on your subscription is already taken. It often happens when you're replacing someone who has left. Here's what to check.
1. Check for pending invites
An invite that hasn't been accepted yet still uses one of your seats. This is the most common cause.
Go to Settings → Clinic Setup and open the Members tab.
Look for invites marked as pending, especially old ones or ones sent to the wrong email address.
Cancel any you no longer need, or resend the invite if the person hasn't received it.
2. Remove anyone who has left
In the same Members tab, remove the person who no longer needs access. Their seat is then free for someone new to use.
Important: removing someone from your team does not change your bill. If you're not replacing them and want to stop paying for that seat, you also need to reduce your seat count in Settings → Subscription → Manage Plan.
3. Add a seat if you need more
If you're growing your team rather than replacing someone, add a seat from Settings → Subscription → Manage Plan. New seats are charged pro-rata for the rest of your current billing period. How seat billing works
4. Send the invite again
Once a seat is free, invite the new practitioner. Adding a user to your organisation, step by step
Still stuck?
Message us in the chat with the email address you're trying to invite, and we'll check your seats for you. For annual plans, discounts or larger teams, see Trial extensions, discounts, annual plans and team pricing.