How do I add more users to my subscription?
Go to Settings → Team → Invite member and enter the email address of each new team member. Make sure you're on a Team or Clinic plan — the Individual plan supports one user only. If all your current seats are in use, you will need to increase the seat count through the billing portal. Here’s how:
Click the “Increase Seats” option in your account settings.
You will be redirected to the billing portal.
Update the seat quantity to the desired number and confirm payment.
Once the purchase is complete, the additional seat(s) will be added to your subscription.
You can then invite new team members from the Clinic page.
If you need to upgrade your plan to add more seats, go to Settings → Subscription or view all plans at patientnotes.app/pricing.
How do I delete my account?
If you'd like to delete your PatientNotes account and all associated data, please contact us via the chat widget or email [email protected]. We'll process your request in line with our privacy policy.
Please note that account deletion is permanent and cannot be undone.
How much does PatientNotes cost?
Pricing depends on your plan and location. You can view all current pricing at:
Or inside the app at Settings → Subscription
Pricing is shown in your local currency where available. If you have questions about pricing for your region, please contact us via the chat widget.
Resolving Login Issues with "Continue with Google"
Using the "Continue with Google" option during login can create a new, empty account that is not linked to your existing email/password account. This may result in the app treating you as a new user and prompting you to subscribe again. To resolve this:
Log out of the newly created account.
Use the original login method (email and password) to access your existing account.
Ensure you always use the same login method to avoid creating duplicate accounts. Your original account, including your subscription and any saved sessions, remains intact as long as you log in using the correct credentials.Still have questions?
Chat with us via the help widget inside PatientNotes or email [email protected].