Duplicate Sessions
Sometimes you may notice what looks like a duplicate session in your dashboard. This can happen if:
Your browser or app briefly lost connection and reconnected during a recording
You started a new recording while one was already in progress
Duplicate sessions are safe to delete. They won't affect your original session or notes. Simply open the duplicate and click Delete Session.
Blank Sessions (No Notes Generated)
If you see a session that recorded successfully but no notes were generated, try these steps first:
Open the session and check if a transcript is available. Transcripts can be accessed from teh view recording page (just click the wording)
If there's no transcript, click Generate Transcript from Recording — this will process your audio and create the transcript
Once the transcript is available, your notes should generate automatically
If your session still shows no transcript or notes after trying the above, please contact our support team and include the session name so we can look into it for you.
Common Reasons for Blank Sessions
Microphone permissions were not enabled or were blocked by your browser
The browser tab or app was closed before the recording finished uploading
A very short recording (under a few seconds) may not contain enough audio to process
Tips to Avoid Blank Sessions
Always check that the red recording indicator is active before starting your consultation
Wait for the "Processing" message to appear before closing the app or browser
If you're on mobile, keep the app in the foreground while recording