Why hasn't my note been generated?
Sometimes a recording saves successfully but the transcript — and therefore the clinical note — hasn't been generated yet. This can happen due to session length, a loading delay, or occasionally AI processing limitations with longer or more complex recordings.
The good news is you can manually trigger note generation in a few simple steps.
Step 1: Open the recording details
Open the session where the note is missing
Go to Consent
Under Recording, click View recording details
Navigate to the session where the transcript or clinical note is missing.
This opens a screen showing the transcript and the recording(s) for that session.
Step 2: Generate the transcript
On the recording details screen, click Generate transcript on the right
Wait for it to complete — this may take a minute or two depending on session length
If the transcript doesn't appear immediately, wait a short while and try again
Ensure the transcript generation process has fully completed before refreshing the Notes tab.
Note: Very long sessions or complex recordings can occasionally produce incomplete output due to AI processing limitations. This is not a user error — if it happens repeatedly on the same session, contact support.
Step 3: Return to your notes
Go back to the session Notes tab
Refresh the page or close and reopen the session
Check whether the clinical note has now appeared
If the note still doesn't appear, try switching the note template to a different one and then back to the original. This can refresh the note display and repopulate saved content.
Verify that the transcript generation process has completed before attempting to refresh the Notes tab.
Still no note? Check these things first
Make sure your internet connection is stable
Confirm the recording is visible under Consent → Recording
Try the Generate transcript step once more before contacting support
When to contact support
Please reach out via the help widget if:
The recording is not visible under Consent → Recording
Generate transcript shows an error message
You've followed all the steps above and still have no note
When contacting support, please include:
The session name or patient name
Whether the recording is visible under Consent → Recording
Any error message shown when clicking Generate transcript
About Patient Summaries
Patient Summaries are an opt-in feature that lets you generate an overview across multiple sessions for a patient. You can generate summaries on demand or enable automatic generation for every session in your settings.
If your Patient Summary isn't generating, follow the same steps above — check that the individual session transcripts have been generated first, as summaries are built from those.
Additional Tips for Viewing Existing Transcripts
If you only want to view an existing transcript without generating a new one:
Open the session’s "Recordings" section.
Click on "View recording details."
Scroll to the "Transcription" section to view the existing transcript.
Still have questions?
Chat with us via the help widget inside PatientNotes or email [email protected].