Absolutely — if you didn't get a genuine chance to trial PatientNotes, we want to know why and we'll extend your trial so you can properly explore the platform.
Tell us why you didn't get to trial it
To process your extension, please reply and let us know:
What got in the way? For example: you were on leave, had an unexpectedly busy period, were unwell, had a technical issue, or simply didn't have time to explore it properly
What you'd like to try during the extension — for example, a specific feature, a particular workflow, or connecting your practice management system
The email address on your PatientNotes account (so we can find it quickly)
Once we have that, our team will extend your trial — usually within 1 business day.
What counts as a genuine reason?
We're flexible and we want you to have a real chance to see the value in PatientNotes. Common genuine reasons include:
Annual leave, sick leave, or unexpected time off during the trial period
A particularly busy clinical period (end of financial year, school holidays, etc.)
Technical issues that prevented you from recording or generating notes
You signed up but weren't ready to start yet and the trial expired before you began
You only tried one feature and want more time to explore letters, templates, or integrations
What if my trial has already ended?
No problem — we can still extend it. Your notes, templates, and settings are all saved and will be accessible again as soon as the extension is applied. Just reply with the details above and we'll get it sorted.
Ready to subscribe instead?
If you've already seen enough and want to get started, you can subscribe directly — no need to wait. Go to Settings → Subscription inside your account, or visit patientnotes.app/pricing to choose a plan.
Have questions before committing?
Reply here and our team can walk you through any features, pricing, or workflow questions — we're happy to help you figure out if PatientNotes is the right fit before you subscribe.