If you accidentally left the recorder running across multiple consultations, the system will treat everything as one long session.
the stepos below may help with saving your session.
Mixing details from multiple patients into a single set of notes can lead to errors and confusion, compromising patient safety and care quality.
🔧 What You Can Do:
To generate notes only for the first session, use this simple workaround:
Additionally, you can review the session history to confirm whether multiple consultations were recorded together and separate them if necessary.
🧠 Include a clear instruction in your prompt. For example:
“Please generate a patient summary using only the transcript content up to when the patient says: ‘That’s all for today, thanks.’ Ignore the rest.”
✅ Prevent It in the Future:
Follow these steps to avoid mixing patient details: Start a new recording session for each patient consultation, review session details to ensure accuracy, and promptly stop the recording after finishing the consultation.
Always remember to click “Stop” after each consult to end the session.
This ensures each patient session is recorded and stored separately, avoiding mix-ups.
Need More Help?
Before contacting support, consider separating the sessions into individual consultations and regenerating the notes.
Email [email protected] and we can help isolate the right portion or assist with note generation.