You can update your email address directly from your account settings — no need to contact support in most cases.
How to Change Your Email Address
Go to Settings → Profile → Email address, enter your new email address, and save. You'll receive a confirmation to your new address.
Can't Access Your Old Email?
If you've lost access to your old email address or the change isn't working from within settings, contact us via the chat widget with:
Your clinic name
The new email address you'd like to use
Our team will update this manually. You'll receive confirmation once it's done, and the change will be reflected across your organisation's user list if you're part of a team.
Good to Know
Your session history, subscription, and all account data will remain intact — nothing is lost during the change.
Allow up to 1 business day if the change requires manual processing by our team.
Need help? Use the chat widget inside PatientNotes or email [email protected].