If your session has a transcript but no clinical note, this guide shows you what to do. If there's no transcript at all, skip to No transcript? at the bottom.
First: give it a moment and refresh
PatientNotes automatically repairs recent sessions that didn't finish processing, usually within about an hour. Refresh the page or close and reopen the session. Your note may already be there.
Where to find your transcript
Open the session, stay on the Context tab (the first tab), and scroll down to Recordings. Click the recording to expand it. The full transcript shows underneath, with a copy icon and a download (.txt) icon above it. More on finding transcripts
The transcript is not on the Interaction or Clinical Note tabs. The Interaction tab is a space for jotting notes while you record, so it's normal for it to be empty. Turning the Interaction tab on or off
If you can see Fix Session, use it
Fix Session appears on the session page when our system detects a problem with the note. It repairs the session and regenerates the clinical note from the existing recording. Press it once and give it a minute or two to settle. How Fix Session works
No Fix Session button, or it didn't work? Message us
If you don't see Fix Session, it hasn't worked, or the session is more than a day old, message us in the chat and our team will regenerate the note for you. Please include:
the patient or session name
the session date (or the session link)
Please don't re-record or delete the original session in the meantime. The team needs it to recover your note.
Note: sessions are automatically deleted 30 days after they're created, so let us know as soon as you notice a missing note.
No transcript?
If the recording under Context → Recordings has no transcript, is blank, or shows an error, the transcript hasn't been generated yet, so there's nothing to build a note from. Follow Recording, transcript or note problem? Start here. Recovery depends on audio having reached us, so if the recording is blank or very short, contact us straight away rather than waiting.
Patient Summaries
Patient Summaries are built from the individual session transcripts. If a summary isn't generating, check that each session has a transcript first.
Still stuck?
Message us in the chat or email [email protected]. Include the patient or session name and date, and whether you can see a transcript under Context → Recordings.